Privacy Policy
What Information We Collect
We may collect personal information such as your name, contact details, date of birth, medical history, treatment details, and health fund information. This data is collected to provide quality physiotherapy services and manage your care effectively.
How We Collect Your Information
We collect information directly from you during appointments, when filling out forms, or through phone, email, or our website. We may also receive relevant information from your referring GP or specialist with your consent.
How We Use Your Information
Your personal information is used for purposes including:
- Providing physiotherapy services
- Managing appointments and communication
- Liaising with other healthcare professionals (with your consent)
- Billing, including private health claims and Medicare (where applicable)
- Compliance with legal and regulatory obligations
Disclosure of Personal Information
We will not share your personal information with third parties without your consent, unless required by law. In some cases, we may need to share information with insurers (e.g. WorkCover, TAC, or DVA) or other health professionals directly involved in your treatment.
Data Storage and Security
Your information is securely stored in both physical and electronic formats. We take reasonable steps to protect your data from unauthorised access, alteration, disclosure or loss.
Access and Correction
You have the right to access your personal information held by us and to request corrections if it is inaccurate, incomplete or outdated. Please contact us in writing to request access or changes.
Website and Online Bookings
Our website may use cookies to improve user experience. When booking online, your personal details are submitted securely and used only for managing your appointments and communication.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Physio One
[Insert clinic address]
[Insert phone number]
[Insert email address]
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Where you can find us
At Physio One, we’re proud to offer high-quality physiotherapy care across FIVE easily accessible Adelaide clinics:
Each location provides the same exceptional standard of care, with experienced physiotherapists, hands-on treatment, and personalised recovery plans tailored to your needs.
Whether you're recovering from an injury, managing chronic pain, or working to improve your mobility and strength, there’s a Physio One clinic near you ready to help.
Call us, or book your appointment online today at the location that suits you best.
